Combined Dispensaries Friendly Society Limited
(ABN 38 087 822 151) trading as Friendly Mobility Ltd
Effective Date: 24/03/2026
Last Updated: 24/03/2026
- Purpose and Scope
This Privacy Policy explains how Friendly Mobility Ltd (“we”, “us”, “our”) collects, uses, holds, and discloses personal information in accordance with the Australian Privacy Principles contained in the Privacy Act.
This policy applies to personal information collected through:
- Our retail stores
- Our website
- Telephone, email, and other communications
- NDIS and My Aged Care interactions
- Types of Personal Information We Collect
We may collect the following types of personal information:
General Information
- Full name
- Residential, billing, and delivery address
- Email address and telephone number
- Date of birth (where reasonably required)
- Transaction and purchase history
Financial Information
- Payment details (processed securely via third-party providers; we do not store full card details)
Sensitive Information
We may collect sensitive information (including health information) such as:
- Mobility requirements
- Medical or assistive needs relevant to product suitability
We only collect sensitive information:
- With your express consent, and
- Where reasonably necessary to provide products or services
Government Program Information
Where applicable:
- NDIS participant details (including NDIS number and plan information)
- My Aged Care details
- How We Collect Personal Information
We collect personal information directly from you when you:
- Purchase or order products (in-store or online)
- Request quotes or product advice
- arrange delivery, installation, or servicing
- Contact us by phone, email, or website
- Participate in loyalty or membership programs
- Engage with us as an NDIS or My Aged Care participant
We may also collect personal information from third parties, including:
- Carers, family members, or authorised representatives
- NDIS plan managers or support coordinators
- My Aged Care representatives
- Healthcare professionals (where relevant and authorised)
Anonymity
Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, this may limit our ability to provide certain products or services.
- Purposes of Collection
We collect and use personal information for purposes including:
- Supplying products and services
- Processing payments and arranging delivery
- Providing product advice and customer support
- Managing warranties, repairs, and returns
- Communicating with you regarding purchases
- Managing NDIS and My Aged Care transactions
- Marketing (where consent has been provided)
- Complying with legal and regulatory obligations
If you do not provide required information, we may be unable to provide products or services.
- Disclosure of Personal Information
We may disclose personal information to:
- Delivery and logistics providers
- Payment processors and financial institutions
- IT service providers (including cloud storage providers)
- Marketing and communications platforms
- Professional advisers (e.g. accountants, lawyers)
- Government bodies and regulators (where required)
- NDIS-related entities including the NDIA, plan managers, and support coordinators
- My Aged Care service providers and relevant government departments
We take reasonable steps to ensure recipients handle personal information in accordance with Australian privacy law.
- Overseas Disclosure
Some of our service providers store or process personal information overseas.
These countries may include:
- Australia
- United States
- Member states of the European Union
Where it is not practicable to list all countries, overseas recipients may be located in jurisdictions where our third-party providers operate.
We take reasonable steps to ensure overseas recipients comply with privacy obligations equivalent to those under Australian law.
- Direct Marketing
We may send you marketing communications about our products and services where:
- You have provided express consent, or
- You would reasonably expect such communications based on your relationship with us
All marketing communications will comply with the Spam Act.
You may opt out at any time by:
- Clicking the unsubscribe link, or
- Contacting us directly
- Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Improve functionality and user experience
- Analyse website traffic
- Support marketing and advertising
We may use third-party analytics providers. You can manage cookies through your browser settings.
- Data Security and Retention
We take reasonable steps to protect personal information, including:
- Secure IT systems and access controls
- Staff confidentiality obligations
- Secure storage of physical records
We retain personal information only as long as necessary for:
- Business purposes
- Legal and regulatory obligations
- Warranty and record-keeping requirements
We comply with the Notifiable Data Breaches scheme and will notify affected individuals where required.
- Access and Correction
You may request access to or correction of your personal information by contacting us.
We will:
- Respond within a reasonable timeframe (generally within 30 days)
- Verify your identity before processing requests
We may refuse access where permitted by law and will provide reasons.
- Complaints
If you have a privacy complaint, please contact us.
We will:
- Acknowledge your complaint
- Investigate and respond within a reasonable timeframe
If you are not satisfied, you may contact the
Office of the Australian Information Commissioner
via www.oaic.gov.au.
- Contact Details
Privacy Officer
Combined Dispensaries Friendly Society Ltd
Email: admin@friendlypharmacy.com.au
Phone: 02 9648 0307
Address: 15/380 Pennant Hills Road, Pennant Hills NSW 2120
- Updates
We may update this Privacy Policy from time to time. The latest version will be available on our website.